Privacy

Phoenix Roofing & Repair, LLC (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, submit a form, contact us, or engage with our services. By using our website or submitting your information, you agree to the practices described in this Policy.

Phoenix Roofing & Repair, LLC also operates under the communication brand “Best AZ Roofers.” Any references to Best AZ Roofers refer to the same legal entity.

1. Information We Collect

Information You Provide Directly: This includes information you voluntarily submit through our website forms, phone calls, or messages, such as your name, phone number, email address, address, and service request details.

Automatically Collected Information: When you use our website, we may automatically collect information including your IP address, browser type, device information, pages visited, time on site, and cookies or tracking data.

Information From Third Parties: We may receive information from service providers such as CallTrackingMetrics (CTM), AccuLynx, Google Analytics, advertising platforms, and form plugins like Elementor.

2. How We Use Your Information

We may use your information to:

Respond to your inquiries
Provide roofing inspections, estimates, and services
Schedule appointments
Send service-related updates
Improve website functionality
Support marketing and advertising efforts
Maintain compliance and security standards
Fulfill legal or contractual obligations

3. Text Messaging & TCPA Compliance

By providing your phone number on our website, through a web form, during a phone call, or by texting our number, you consent to receive calls and text messages from Phoenix Roofing & Repair, LLC (including its communication brand “Best AZ Roofers”). Messages may include service updates, appointment scheduling information, estimate confirmations, or responses to your inquiries.

Automated Communications: Some messages may be sent using automated dialing systems, prerecorded messages, or text message automation tools such as CallTrackingMetrics (CTM).

Message Frequency: Message frequency varies. Message and data rates may apply.

Consent Not Required: Your consent to receive calls or texts is not required to receive roofing services, inspections, or estimates.

Opting Out: You may opt out of text messaging at any time by replying STOP, UNSUBSCRIBE, or CANCEL to any message. You may reply HELP for assistance. Opt-out requests are processed through our SMS provider, CallTrackingMetrics (CTM).

4. How We Share Your Information

We do not sell your personal information. We may share your information with service providers who support our business operations, such as hosting companies, analytics platforms, call tracking systems, CRM systems (including AccuLynx), subcontractors, and communication tools such as CTM.

We may also disclose information when required by law.

5. Data Storage & Security

We use reasonable administrative, physical, and technical measures to protect your information. However, no method of transmission or storage is completely secure.

Information may be stored in Elementor form submissions, CallTrackingMetrics, AccuLynx, email systems, and secure cloud services. We maintain opt-in records, consent logs, and communication history to comply with TCPA, CTIA, and other relevant regulations.

6. Cookies & Tracking Technologies

We may use cookies, tracking pixels, and analytics tools to personalize your experience, track website usage, support advertising campaigns, and improve performance. You may disable cookies in your browser settings, but some site features may not function properly.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of external sites.

8. Children’s Privacy

Our website and services are not intended for children under age 13. We do not knowingly collect information from children.

9. Your Data Rights

Depending on your location, you may have rights to access, update, or delete your personal information, or withdraw consent for marketing communication.

To submit a request, contact us at: info@bestazroofers.com.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date.

11. Contact Us

If you need any clarification about this Privacy Policy, please contact us:

Phoenix Roofing & Repair, LLC
(also operating as Best AZ Roofers)
Email: info@bestazroofers.com
Phone: (602) 805-2871
Website: https://phoenixroofingandrepair.com
ROC# 340941